At M&Y, we specialize in creating high-quality gifts and souvenirs tailored to your needs. Our ordering process is designed to ensure a smooth and efficient experience from initial consultation to final delivery. It covers every aspect of gift customization, including product selection, design, sample approval, production, quality control, and after-sales support. Following this process helps us understand your requirements clearly and deliver personalized gifts that leave a lasting impression.

1. Contact Us

Reach out to us via email or phone and provide your contact information for communication and to share customization requirements.

2. Exchange Basic Information

We exchange basic information and background details to understand the client’s needs, business type, or personal customization intentions.

3. Specify Custom Products

Choose existing products for design extensions or provide entirely new creative designs. For existing products, we can provide design drafts; for new creations, clients provide design drafts or reference images.

4. Describe Product Purpose

Indicate the intended use of the product, such as for events, holidays, or commemorations, including relevant timelines, activity requirements, or special instructions.

5. Specify Quantity

Provide an estimated quantity. All products have a minimum order quantity, but single-item customization is also allowed. Additional service fees may apply for single-item orders.

6. Provide Customization Details

Share detailed information about style, craftsmanship, dimensions, materials, colors, logo, printing, engraving, packaging, and additional accessories. Reference materials or design sketches can also be provided.

7. Approve Sample Quotation

We evaluate the sample’s complexity, materials, and craftsmanship based on the provided information and issue a transparent sample quotation.

8. Produce Sample for Confirmation

Create a physical sample for confirmation. Verification can be done through photos, videos, or the actual sample. Adjustments will be made until the sample meets requirements.

9. Provide Final Mass Production Quotation

After sample approval and finalizing customization details, we provide a quotation for full-scale production.

10. Confirm Packaging Design

Upon agreeing to mass production, packaging design is confirmed, including material, printing style, dimensions, and overall design scheme.

11. Sign the Contract

Both parties sign the contract, specifying product specifications, quantity, customization requirements, pricing, payment method, delivery schedule, logistics plan, and liability terms to secure cooperation.

12. Product Certification (if required)

If the product requires certification (e.g., safety, environmental, export standards), relevant certifications are completed as needed.

13. Procure Materials and Begin Production

Raw materials are procured according to the order, and production begins, ensuring materials meet design and quality standards.

14. Provide Production Updates

Regular production updates are provided so clients can track order progress and key production milestones.

15. Strict Quality Control

Products undergo sampling and full inspection to ensure quality. Stage inspections can be provided upon request.

16. Product Packaging and Labeling Confirmation

Complete product packaging and label verification to ensure appearance, packaging, and markings meet design and contract requirements. Production is now complete.

17. Arrange Logistics and Shipment

Ship the products according to client requirements via courier, freight, or international shipping, with detailed arrangements provided.

18. Provide Tracking Information

Share tracking numbers and tracking methods so clients can monitor the shipment status.

19. Confirm Receipt

Clients confirm receipt of the products and check that quantities, appearance, and quality meet contract requirements.

20. After-Sales Service

Provide after-sales support including returns, exchanges, repairs, and any other required services.

21. Collect Feedback and Suggestions

Gather client feedback and suggestions to optimize product design, craftsmanship, and service processes, continuously improving the client experience.

22. Regular Updates on New Products or Promotions

Share new product recommendations and latest promotional information to maintain long-term cooperation and allow clients to stay informed about upcoming products.

The steps outlined above provide a general overview of M&Y’s gift ordering process. In practice, some steps may overlap or occur simultaneously depending on the specific requirements of each order. We remain flexible to adjust the workflow, ensuring timely delivery and the best possible results for every customized gift.