>>>Company and Factory Information

Are you factory or trading company?

M&Y is a factory with our own manufacturing facilities. We handle production directly, controlling quality and offering factory-direct pricing.Welcome to visit us.

Where is your factory located? Can we visit?

Our factory is located in Shenzhen,China. We welcome clients to visit—just let us know your schedule in advance, and our team will arrange a tour of the production facility, sample room, and quality control areas to give you a clear view of our manufacturing process.

Do you support OEM / ODM services?

Yes. We provide full OEM/ODM services, including custom design, packaging, branding, and more, to meet customers' personalized requirements.

Do you accept collaboration with individual designers?

Yes, we do. If you have creative ideas and are looking to partner with a high-quality manufacturer like us, we welcome your collaboration.

>>>Products and Customization

What customization options do you offer?

We provide comprehensive customization for custom gifts and merchandise, including design tweaks or full ODM development based on your ideas, logo and branding via printing, engraving, embossing or other techniques, material selection (such as metal, plastic, fabric) and color matching, size, shape and functional adjustments to fit your needs, as well as packaging customization (like gift boxes and sets) with branding options.

Can we put our brand(logo) on the product?

Yes, we offer logo customization for all our custom gifts and merchandise. Your brand logo can be incorporated through techniques like printing, engraving, or embossing to meet your specific needs.

Can you help with product design?

Yes, we offer ODM services and can assist with product design for custom gifts and merchandise. Our team can refine your ideas, create prototypes, and adjust designs based on materials, functionality, or branding needs to meet your specific requirements.

Can I customize and make variations based on an existing M&Y product?

Yes. We currently offer a wide range of products including Chinese souvenirs, handicrafts, gifts, giveaways, figurines, promotional items, toys, event souvenirs, and corporate/business gifts. You can extend or modify any of these products according to your specific needs.

Can M&Y develop a completely new product?

Yes. If you have a product concept or idea related to our main business — such as custom crafts & gifts — we can make it for you. Please contact us and provide detailed information, such as a picture or drawing, required quantity, and specification details. We will then provide you with an official price quotation.

Can you produce limited edition or special edition products?

Yes. We accept orders for limited edition or special edition products. Please provide detailed design requirements and quantities, and our production team will assess feasibility and provide production timelines and quotes.

If I want to modify a custom design, when can I make changes?

You can make changes to the custom design anytime before order confirmation and sample approval. Once production has started, modifications may be limited or incur additional charges, so it is recommended to confirm the final design as early as possible.

Can I request a custom design for products not listed on your website?

Yes. We accept custom design requests for products not displayed on our website. Please provide your design specifications, and our team will confirm feasibility and provide a quote.

Is a logo required for the products?

No, a logo is not required. It depends on the customer's preference. We can produce fully customized products with your logo, or we can manufacture standard blank products without any logo.

How can I specify product colors for custom crafts and gifts?

Product colors are usually specified with reference to the Pantone (PMS) color system. If you have your own preferred color palette, just let us know and we will match it as closely as possible for your custom souvenirs, gifts, promotional items, or corporate products.

Do you accept design submissions?

Yes, we accept design submissions. Submitted designs will be displayed on our website as samples. Once an order is placed for the original product or for a product based on your design, we will provide a commission according to a predetermined ratio. We welcome your submissions.

Is it possible to order a product from you that I found elsewhere online?

Yes, we can produce similar products based on items you've found online, including handling customizations like logo addition or material adjustments as needed. However, you must guarantee that the product design doesn't infringe on third-party intellectual property (IP) in your target market. We aren't liable for any IP disputes arising from the design, and you'll be responsible for covering all related losses, costs, or legal expenses.

>>>Order and Minimum Order Quantity (MOQ)

What is the minimum order quantity (MOQ)?

MOQ varies by product—including custom gifts, souvenirs, promotional items, giveaways, figurines, and dolls—and may change over time. We'll try to offer the lowest possible. If your needed quantity is below the current MOQ, contact us: when orders for these products share the same materials, we can pass on material tier discounts to partners ordering during the same period. We'll do our best to accommodate, but if combining orders isn't possible, we'll provide a final quote for your decision.

Do you accept mixed orders?

Yes, we do accept mixed orders. That said, each product in the mix still needs to meet its own minimum order quantity. For products that fall into the same category—particularly those made with shared raw materials—we may be able to adjust the minimums. Feel free to reach out to us for more details.

Can I modify my order after placing it?

Orders can be modified before production begins, including quantity, specifications, and delivery information. Once production starts, modifications may be restricted or subject to additional fees, so please contact us as soon as possible to confirm.

Does the order have to be placed by a company?

No, it is not required. Orders can be placed by individuals as well.

>>>Sample-related

Can I get samples before placing a large order?

Yes, you can request samples to check quality, design, and details before bulk orders—whether for custom gifts, souvenirs, promotional items, giveaways, figurines, or dolls.

How long is the sample lead time?

A digital proof sample can be emailed to you within about 30 minutes after you confirm the quotation and provide your logo, free of charge and with no shipping cost. A physical blank sample (without logo) will be delivered in about 10 business days after payment, with sample and shipping fees applicable. A physical sample with your logo requires payment for the sample, a $45 setup fee per product, and shipping, and will be delivered in about 14 business days after production. Actual delivery times may vary depending on shipping and customs clearance.

Can I order a sample before placing a full order?

Yes. For our custom crafts and gifts, you can request a sample to check the quality, design, and any customizations before placing a full order. This ensures that the products meet your expectations and helps you feel confident about your custom order.

What is a blank sample of custom crafts and gifts, and how long is its delivery time?

A blank sample is a stock version of our custom crafts and gifts without any logo or personalized design. It allows you to review the material, size, and appearance of the product before committing to customization or placing a bulk order. The delivery time for a blank sample is typically around 10 days, giving you the opportunity to inspect the product and ensure it meets your expectations.

Is the sample free?

The sample is not free. However, if you place a bulk order afterwards, the sample cost can be fully credited towards your order.

Can I have my logo printed on the sample, and what are the costs and delivery time?

Yes, you can have your logo printed on the sample. There is a logo setup fee of $45 per product, which may vary depending on the product. The delivery time for a sample with a logo is approximately two weeks. Please note that shipping fees still apply.

How can I confirm the pre-production sample before mass production?

We offer multiple options for reviewing and approving the pre-production sample:

-Photo approval: We will take clear photos of the first sample and send them for confirmation.

-Video approval: Upon request, we can provide a detailed video of the sample.

-Physical sample delivery: If needed, we can ship the actual sample to you for hands-on inspection.

-Third-party approval: You can designate a third party to review and approve the sample on your behalf.

Production will proceed only after the sample is approved.

What information do you need to provide to have a sample made?

Please provide the following information so we can create your sample:

-Product concept or design image/drawing

-Specification requirements (size, material, color, quantity, etc.)

-Any special features or customization requests

-Logo or branding files (if printing is needed)

Providing complete and accurate information helps us make a sample that meets your expectations.

>>>Production and Delivery Time

What is your lead time?

Typically, the production lead time for standard orders is 25–35 days (excluding shipping time). The exact lead time depends on order quantity, product type, and customization requirements. During peak seasons or for special custom orders, the lead time may be extended. We will provide an estimated delivery date once your order is confirmed and keep you updated throughout the production process.

How does M&Y handle orders with confirmed delivery dates?

When you have an event or delivery requirement with a confirmed date, please be sure to inform us of the exact event date. We will prioritize your order and accelerate production to ensure on-time delivery. If we find that we cannot complete the order on time, we will notify you within 24 hours.

What factors affect the delivery time of your order?

-Delivery time depends on several factors, including:

-Order quantity and complexity: Larger or more complex orders may require longer production times.

-Customization requirements: Custom designs, logos, or special materials can add extra time.

-Production schedule: Current workload and availability of materials can influence lead time.

-Shipping method and destination: Express shipping is faster but may cost more; remote locations may take longer to deliver.

-Customs clearance: International shipments may experience delays due to customs inspections.

We always strive to meet your requested delivery date and keep you informed throughout the process. If you have urgent deadlines, please let us know so we can prioritize your order.

What shipping options are available, and how is delivery handled?

We offer multiple shipping options for our custom crafts and gifts, including standard and express delivery. Shipping time depends on the destination, order size, and shipping method chosen. For urgent or time-sensitive orders, we recommend express shipping. You can also choose to use your own courier account (FedEx, DHL, UPS, TNT) by providing the account details at checkout. We provide tracking information once your order is dispatched, and our team will keep you updated throughout the shipping process to ensure a smooth delivery.

>>>Logistics and Transportation

What is your delivery port?

Our delivery port is Shenzhen Port.

Can I ship my Corporate Gifts order internationally?

We can ship your ordered Corporate Gifts to any country in the world. When placing your order, we will confirm the delivery address with you via documentation, and multiple delivery addresses are also allowed.

How can I have my gift order shipped to multiple addresses?

This can be arranged. If you wish to split your gift order to different addresses, please provide all delivery address details, including quantities for each address, when signing the contract. Our team will confirm these details with you to ensure the order is accurate. Please note that splitting the shipment may incur additional costs.

What if UPS or FedEx loses my Corporate Gifts shipment?

We have long relied on DHL and FedEx for international shipping of Corporate Gifts and have handled thousands of shipments without any losses to date. In the unlikely event that a shipment is lost, we will do our best to track it. If the shipment is confirmed lost, DHL or FedEx will provide compensation, which you can use to remake a new order or receive a refund. Both carriers have comprehensive tracking systems to monitor shipments in real time, ensuring Corporate Gifts are delivered accurately to the designated address.

Can I use my own courier account for shipping?

Yes. For both sample orders and bulk custom orders of crafts and gifts, you can use your own courier account (FedEx, DHL, UPS, TNT, etc.) for delivery. Please provide your courier account details to our team before shipment and ensure that the shipping address matches the address registered with your courier account. We can also coordinate with your courier for pickup from our facility if needed.

If I have my own freight forwarder or inspection personnel and want to pick up the produced souvenirs from the factory, how should I proceed?

This can be arranged. If your freight forwarder or inspection personnel need to pick up the produced souvenirs from our factory, we will provide the detailed factory address and pickup date once the order is completed. Please coordinate the pickup arrangements in advance to ensure a smooth collection.

Can you provide a shipment tracking number?

Yes. For all orders shipped via DHL, FedEx, UPS, or TNT, we provide valid tracking numbers so you can monitor the shipment in real time.

What shipping options are available, and how is delivery handled?

We offer multiple shipping options for our custom crafts and gifts, including standard and express delivery. Shipping time depends on the destination, order size, and shipping method chosen. For urgent or time-sensitive orders, we recommend express shipping. You can also choose to use your own courier account (FedEx, DHL, UPS, TNT) by providing the account details at checkout. We provide tracking information once your order is dispatched, and our team will keep you updated throughout the shipping process to ensure a smooth delivery.

Can I set multiple shipping locations?

Yes. Please provide the shipping locations clearly in a file format, specifying each address and relevant details. Please note that additional shipping locations may incur extra costs, which will be recalculated and added to your order total.

How do you handle shipping for fragile items like glass, ceramic, or crystal products?

Fragile items receive special attention throughout the shipping process. We use reinforced packaging, cushioning materials, and secure boxes to minimize the risk of damage. Each shipment undergoes careful inspection before dispatch. For high-value or particularly delicate orders, we also recommend shipping insurance to protect both parties and reduce potential losses.

>>>Payment and Expenses

What payment methods do you accept?

We accept various payment methods, including T/T,L/C,D/P,Western Union,etc.

Are there any extra hidden charges?

No. All costs for both sample and bulk/custom orders are fully transparent. You will see all applicable fees clearly indicated, so there are no surprises.

Do I need to pay sales tax?

Depending on your country's regulations, you may be required to pay local taxes when the shipment arrives. For express delivery, this is usually not necessary, as the products are classified as gifts. For economy shipping, taxes and customs clearance fees may apply at your port of collection. We recommend checking with your local tax office or visiting www.dutycalculator.com for more details.

Are there discounts for large orders?

Yes, larger orders do receive discounts. However, we advise against placing excessively large orders just to get a better price. Many of our products, such as fast-moving consumer items, are highly influenced by design, style, and current trends, which can change quickly. Customers should take these factors into account to avoid overstocking products that may go out of style.

Is there an artwork set-up charge?

No, we do not charge any artwork set-up fees for regular orders, regardless of order size or product quantity. Set-up fees only apply if you request an imprinted sample with your logo before placing the main order.

Do I need to pay for artwork preparation or revisions?

No, artwork preparation and revisions are free of charge. You will receive a digital proof via email for your review and approval.

>>>Product quality and certification

Are the products quality inspected?

Yes. All our products undergo strict quality control and inspection, covering materials, craftsmanship, printing, and packaging to ensure that the products meet high-quality standards.

What certifications does M&Y have to ensure quality and reliability?

M&Y is certified with ISO 9001:2015 for quality management. Our products also meet key standards like CE, RoHS, and FCC. These certifications show our commitment to delivering safe, reliable, and high-quality custom crafts and gifts you can trust.

How do you ensure product quality for Chinese souvenirs, gifts, and promotional items?

We ensure quality through multiple measures: inspecting incoming materials, conducting multiple checks during production, and performing random sampling. The results of these inspections are shared with you via email, including photos and videos, to give you full confidence in the quality of our souvenirs, handicrafts, gifts, and promotional products.

Are your products compliant with international safety standards?

Most of our products comply with international safety standards. Certifications can be provided upon request.

How do you handle shipping for fragile items like glass, ceramic, or crystal products?

Fragile items receive special attention throughout the shipping process. We use reinforced packaging, cushioning materials, and secure boxes to minimize the risk of damage. Each shipment undergoes careful inspection before dispatch. For high-value or particularly delicate orders, we also recommend shipping insurance to protect both parties and reduce potential losses.

>>>After-sales and Customer Service

What should I do if I receive gifts or souvenirs that don't match my order?

Please contact our customer service within 3-7 days of receiving the items and provide photos along with your order details. We will verify the issue and, if it's our mistake, offer a free replacement or refund. Please ensure your order information is accurate to avoid any misunderstandings.

What if I receive more or fewer Corporate Gifts than I ordered?

This situation rarely occurs because most suppliers include a certain amount of extra Corporate Gifts when placing the order to avoid shortages. If the number of Corporate Gifts you received does not match your order, please contact us immediately. We will verify the issue and arrange a replacement, refund, or another suitable solution.

What should I do if I'm not satisfied with my order of custom crafts and gifts upon receipt?

We highly value customer satisfaction. If you are not satisfied with your order of custom crafts and gifts, please contact our customer service team immediately and provide relevant photos along with a detailed description. This will help us quickly understand the issue and determine responsibility. If the problem is due to our fault, we will thoroughly investigate and offer you a suitable solution, such as re-production, replacement, or refund. Our goal is to ensure every customer receives their custom products with satisfaction, and your feedback is vital for us to continuously improve our service quality.

How can I contact someone if there's an issue with my order?

Generally, the same account manager will handle your order from start to finish. In special cases, you can directly contact our manager or after-sales team. Such cases are treated as formal complaints, and we will carefully investigate the issue to determine responsibility and take appropriate action.

>>>Other common questions

Can I order multiple types of samples as a gift set?

Yes, you can. We will process the samples according to the sample order and package them together for shipment. Please note that with a wide variety of products, customs may require package inspection, which makes the process slightly more complex. We include extra gift boxes or packaging bags so you can repackage the items if needed.

Are the prices for your products factory prices?

Yes. As the direct factory source, we offer genuine factory prices and warmly welcome you to visit our facility.

Do you provide packaging options?

Yes. We offer standard and custom packaging options, including branded boxes, gift wraps, and labels.

Do you offer eco-friendly or sustainable product options?

Yes, we can provide eco-friendly materials or production methods for selected products. Please contact us to discuss your requirements.

Is it possible to order a product from you that I found elsewhere online?

Yes, we can produce similar products based on items you've found online, including handling customizations like logo addition or material adjustments as needed. However, you must guarantee that the product design doesn't infringe on third-party intellectual property (IP) in your target market. We aren't liable for any IP disputes arising from the design, and you'll be responsible for covering all related losses, costs, or legal expenses.